Parramatta Eels Official Store FAQ
Everything you need to know about our merchandise, shipping, and returns.
How long will it take for my Parramatta Eels gear to arrive?
Standard shipping within Australia typically takes 3-5 business days, while express shipping takes 1-2 business days. International delivery times vary by location.
Can I return or exchange my jersey if it doesn't fit?
Yes, we offer a 30-day return policy for unworn items with original tags attached. Please note that personalized jerseys with custom names or numbers cannot be returned.
Are your products official NRL licensed merchandise?
Absolutely. All items sold on our store are 100% authentic, officially licensed NRL products, ensuring the highest quality and support for the club.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free payment options like Afterpay and Zip Pay.
Do you offer international shipping for overseas fans?
Yes, we ship our merchandise worldwide so Eels fans across the globe can represent the Blue and Gold. Shipping costs are calculated at checkout.
How should I care for my official jersey to ensure it lasts?
We recommend a cold machine wash on a gentle cycle, inside out. Avoid tumble drying or ironing over the sponsors' logos and club crest to maintain the fabric's integrity.